Background and challenges
The power supply business hall is the main window for customers to handle the power consumption business. The words and deeds of the staff all show the company's service quality and brand image. Power supply companies attach great importance to the construction of the business hall as an external service window. At the same time, the power supply business hall will generate a large amount of cash transactions, and the on-site prevention force is weak. The security of the power supply business hall cannot be ignored.
In order to promote and standardize the service quality of staff and strengthen the safety management of business halls, video surveillance systems are widely used in power supply business halls. The power supply business hall also deploys systems such as fire alarms, security guards, and access control systems, which mostly operate independently, which seriously reduces the efficiency of the system. Under this background, the comprehensive supervision system of the power supply business hall came into being.
The main problems faced by the comprehensive supervision system at this stage:
Comprehensive monitoring is difficult—the auxiliary subsystems operate independently, making it difficult to achieve comprehensive monitoring and centralized management of multiple systems, which virtually reduces the efficiency of the system and increases the management cost of the system;
Less business integration-most video surveillance systems only implement the functions of video review and history tracing, and they are not really integrated into the daily management of the power supply business hall and serve the window business;
Many human interventions—The abnormal situation of video surveillance points needs to be actively discovered by humans. The linkage mechanism between multiple systems has been gradually established, but most of them are limited to switch linkage rather than protocol linkage;
Difficult operation and maintenance-After the system is connected to the network, in the face of a large number of video surveillance equipment, the operation and maintenance workload is huge and the detection is difficult, which often results in unsuccessful troubleshooting and makes the use of the video surveillance system greatly reduced.
The solution for the comprehensive supervision system of the power supply business hall is mainly applied to the construction and transformation of the comprehensive supervision system of the power supply business halls of the power grid companies and provinces.
The comprehensive supervision system of the power supply business hall is a large-scale networked monitoring system that integrates hardware, software, and network. With the energy industry iVMS-9800 platform software as the core, it implements multi-level networking and cross-region monitoring. The front-end system can be monitored at the marketing monitoring center. Centralized monitoring, unified management, and comprehensive consideration of business services and safe operations.
The system architecture diagram is as follows:
The comprehensive supervision system of the power supply business hall fully adopts high-definition, intelligent, Internet of Things, 3G application technology, and under the guidance of the "standardized, integrated, intelligent" design principles, adopts standardized industry products to achieve the following functions:
High-definition video surveillance-full access to 720P and above HD cameras to improve video quality and security, meet the needs of detailed monitoring (face features), and support high-definition video storage;
Intelligent analysis and identification-function analysis of personnel in the business hall, and statistics of import and export traffic;
Auxiliary system integration-to realize the integration of subsystems such as video surveillance, security guards, fire alarms, access control, intelligent control, etc., and each subsystem will cooperate according to the plan;
Visual marketing management-the central video monitoring plan can be configured as required, and it can communicate with the calling system, associate with the corresponding camera presets, and realize the entire recording of the service process;
Three-dimensional supervision model: Three levels of front-end, city, and provincial vertical supervision are implemented. Fixed networks use C / S, B / S to access, and mobile networks are monitored through handheld terminals (mobile phones, tablets, etc.);
System operation and maintenance management-IT infrastructure management, video quality diagnosis, bandwidth optimization and control, asset management, log management.
1) The environment sensor monitors the on-site environment in real time and adjusts according to the environmental plan to ensure a comfortable environment in the business hall;
2) The calling system is linked with the video monitoring system to ensure that each customer's service process is effectively recorded. When a dispute occurs, it can be quickly queried and remarked according to the processing result;
3) Realize the statistics of the flow of people at the import and export, and regularly output the passenger flow report to provide data reference for the reasonable scheduling of business halls, increase or decrease of windows.